Howard Jacobs, Chief Operating Officer, Provenance Hotels:
“We sought a voice reservation service that complimented our company's dedication to a great customer experience and Topaz has proven to be ideal for Provenance. Topaz converts more reservations at a higher ADR meaning more revenue to the bottom line. This is a winning combination for us.”

Troy Hammer, Vice President and Principle, C-Two Hotels:
“We appreciate the effort the Topaz team put into our launch with their Internet and voice reservations products. They have been extremely helpful and responsive to our needs throughout the process. We are off to a great start. The Topaz staff has more than met our requests and delivered revenue-producing results.”

Stefan Muhle, General Manager, Orchard Garden Hotel and the Orchard Hotel:
"We have had a strong working relationship with Topaz since we opened our original hotel in San Francisco, the Orchard Hotel in 2000. It was a clear choice to utilize ResOnCall for The Orchard Garden Hotel, when we looked at the call conversion rate and positive relationship we experienced with the Topaz staff throughout the years. Customer service and satisfaction is very important to us---we want to ensure that our guests' calls are answered promptly and with the highest levels of customer care. The staff at Topaz helps us accomplish that."

Michael Figueroa, Assistant Manager, Halcyon Hotel:
"Topaz was the best choice for us in terms of their connectivity to the AutoClerk PMS, reasonable pricing, and focus on optimization of our web-based reservations process, Topaz helped us through the process of setting up connection to AutoClerk---they were a huge help to bringing us online with our booking engine. This is a great resource for us with our international clients---they can now easily book us online.”

Ralph Lee , General Manager, Hotel Whitcomb:
“So glad to be working with Topaz again, I have known these folks for years. It has always been a mutually beneficial and prosperous arrangement. Our two staffs work together very efficiently and with great esprit de corp. The Topaz staff has a high conversion percentage and great customer service for our guests---ResOnCall is a very cost effective service for Hotel Whitcomb to use.”

Peter McNamee, General Manager, Eastland Park Hotel:
"When I joined Eastland Park there was no question which private label voice service I would use. My previous experience with Topaz was very positive. The quality of their training and accessibility of their staff and their high conversion percentage make the decision an easy one."

Carl Doughty, President, Pacific Plaza Hotels:
“Topaz continues to add revenue to our bottom line. The use of their Voice Center, ResOnCall makes sure that we answer and convert every possible call. This kind of call back up combined with E-marketing, their Internet booking engine, BookAbility and the AutoClerk PMS, gives us a complete solution.”

Joan Torassa, General Manager, Yountville Inn:
“Our relationship with Topaz ensures that we provide the best guest services possible. When our Front Desk personnel are busy, the guest calls roll over to Topaz 24 hours a day, 7 days a week. Combined with BookAbility operating from the same database and the AutoClerk two-way Interface, we have a seamless efficient system.”

Timothy S. Bell, CHS, Revenue Manager, Hotel Whitcomb:
“You're more than welcome. If you need anymore pens just let me know. The lady that answered the door was so nice; you always have the nicest people working for you. I have no idea what your secret (is) to hire them but I need to know.”

Edward Lang, Front Office Manager, Inn On The Beach:
"I would like to know if I can get a copy of the scipting that your staff uses for calls they get for the Inn On The Beach. Its sounds very good and I would like to take a look at it."