June 11, 2008 Oakland, CA - Topaz Hotel Services announces the successful launch of Provenance Hotels in the Topaz Call Center, providing voice reservations services for the hotel group's central 800 number and individual hotel voice reservation requirements.

The Topaz Call Center, open 24 hours a day, 7 days a week allows Provenance Hotels the flexibility they need to supply consistent high-quality custom-tailored service to their callers.

“We sought a voice reservation service that complimented our company's dedication to a great customer experience and Topaz has proven to be ideal for Provenance. Topaz converts more reservations at a higher ADR meaning more revenue to the bottom line. This is a winning combination for us,” said Howard Jacobs, Chief Operating Officer at Provenance Hotels.

“One of our primary goals is exceeding industry standards in guest service to the caller. We have achieved that with our “Ideal Call” program. Our Call Center Staff is energized to create that connection with the guest, present the hotel's value proposition and convert the call into a reservation,” elaborated Eric Gustavson, Co-Founder and President of Topaz Hotel Services. “We are dedicated to delivering great services to our hotel partners too---Provenance Hotel staff tells us that we are meeting and exceeding their expectations---that is music to my ears!”

Provenance Hotels finances, develops, acquires and operates hotels nationwide. They target mid-sized, upscale properties operated both independently and flagged with national brands. The group is known for developing and re-developing boutique urban hotels either independently or in partnerships and joint-ventures. They provide management services to owners needing assistance stabilizing or turning-around properties as well as short or long-term management. They currently operate Hotel deLuxe and Hotel Lucia in Portland, Oregon; Hotel Max in Seattle, Washington; Hotel Murano in Tacoma, Washington; and Hotel Preston in Nashville, Tennessee. For more information about Provenance Hotels, contact Dina Nishioka at 503.295.2122 x223 or dina@provenancehotels.com. The hotel group's web site address is: www.provenancehotels.com.

Topaz Hotel Services provides Central Reservations Technology and Services including Internet Reservation Systems and Voice Center Services. Topaz also offers Website Development, Website Hosting, and E-Marketing to the hotel industry. Clients include independent hotels, hotel management groups, destination-based reservation companies and distribution service providers. Topaz products and services help their clients to increase their presence in the marketplace and maximize revenue by increasing bookings. For more information about Topaz, contact Jill Gustavson at 510-628-4414, jill@topazmail.com or visit www.topazhotelservices.com.

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