Known for delivering the highest quality voice reservation experience, the Topaz ResOnCall service consistently books a higher ADR than property direct calls. Hotel companies choose Topaz to bring more money to their bottom-line while providing the best in guest experience. The ResOnCall system and staff of Guest Sales & Service Agents function as an off-site reservations office for individual hotels and hotel groups, to handle supplemental after hours or entire reservations processing. The service can be activated only when needed. It helps hotels increase bookings with seamless customer service and affordable call processing. ResOnCall Private Label Voice Center service offers:

• Private label, centralized hotel reservations
• Benefit from reservation processing customized to property
• Increased revenue with an affordable outside resource
• Expert off-site reservation support for groups and events
• Supplemental and after-hours reservation staff, only when needed
• Management of overhead costs while increasing call conversions
• Service use initiated by the hotel when call volume exceeds staff level or the reservation department is closed
• Valuable time for front desk staff to focus on guest reception
• Highly trained and knowledgeable agents, familiar with hotel and the geographic region
• Adept use of current voice center sales tools
• Quality assurance and incentive programs to ensure expert call handling
• Proprietary, computer systems and state-of-the-art telephone system
• LCD Telephone display providing immediate hotel or group identification to Guest Sales & Service Agent
• Customized on-hold messaging advertising the hotel facilities, or special promotions
• Customizable process: hotel’s key selling points, computer data profile, pricing structures and packages updated as required by property
• The ability to send confirmations, update rates and inventory electronically
• Arrivals and production reports available 24 hours, 7 days a week
• A known and trusted service
• High customer satisfaction levels due to knowledgeable and courteous agents
• Sophisticated telephone and network technology
• Proven ability to convert calls to sales and improve hotel revenues
• Our Call Center in operation since 1986

“We sought a voice reservation service that complimented our company's dedication to a great customer experience and Topaz has proven to be ideal for Provenance. Topaz converts more reservations at a higher ADR meaning more revenue to the bottom line. This is a winning combination for us,” Howard Jacobs, Chief Operating Officer Provenance Hotels

“We wanted a Call Center where our hotels would get personalized account management service. We did not want our clients to get lost in a big, mainstream Call Center. Our other objective in evaluating Call Centers was a that they needed to know how to effectively convert calls for Independent, Boutique style properties---Topaz has been known for years as excelling in that arena,” Gregory Hopkins, Karyon Vice President