FOR IMMEDIATE RELEASE:

Contact:
Topaz Hotel Services
Marketing and Customer Relations:
Jill Gustavson, Vice President
jill@topazsvcs.com
510-628-4414

Palm Canyon Resort Chooses Topaz Hotel Services as Exclusive Provider of Private Label Voice and Internet Reservation Services

March 17, 2009, Oakland, California -Topaz Hotel Services announces the addition of Palm Canyon Resort to their client pool for custom Voice Center Services and on-line booking engine. Topaz Hotel Services provides the hotel owner with services including Website optimization, customer tracking and reservation processing. Additionally, the Topaz 24 hours a day, 7 days a week on-demand voice center gives the property the consistent high-quality call handling that ensures converting all possible calls into reservations.

“We were thrilled to learn about Topaz Hotel Services. They had just the right combination of services and quality for a property our size. Their Two-way Interface with AutoClerk provides accurate delivery of reservations saving us time. The Private Label Voice Service ensures that we don't miss any of our calls. Additionally, the Topaz Internet booking engine, BookAbility, makes it easy for our online users to book, even our last available rooms”, said Mike Shetler, Co-Owner at Palm Canyon Resort.

“Our Call Center Staff is trained to create that connection with the caller, present the hotel's value proposition and convert calls into a reservations. The Topaz on-demand Call Center, along with BookAbility and the Topaz-AutoClerk Two-way Interface give the Palm Canyon Resort an efficient and effective suite of services,” elaborated Eric Gustavson, Co-Founder and President of Topaz Hotel Services. “We appreciate Mike choosing Topaz and greatly value our relationship with his outstanding team.”

The feel of the resort is casual with a warm Western ambiance. All rooms have high-speed Internet access, coffee maker or refrigerator and a balcony or patio. The Anza-Borrego Desert is a beautiful spot for a perfect, relaxing get-away. The largest contiguous State Park in North America has a warm climate, clear skies and no smog or congestion. The Resort includes two swimming pools, Jacuzzi, a fitness center, yoga classes, meeting rooms and an amphitheater. For more information and reservations, call 800-242-0044 or visit www.palmcanyonresort.com.

Topaz-One, a branded service of Topaz Hotel Services, is a Cost-effective Single Source for complete Website Design, Production, Hosting, Booking Engine integration, Voice Center Support and Global Distribution. A dedicated customer support representative works with each hotel client to create a custom solution, including an effective Web Presence with an integrated Booking System, on-demand Call Center support and total Internet and Travel Agent distribution. Topaz-One services help clients increase bookings and revenue at a price that enhances bottom-line performance. For more information, visit www.topaz-one.com or contact Jill Gustavson at 510-628-4414 or jill@topazsvcs.com.

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