Pacific Plaza managed hotel posts $10,000
increase after selecting Topaz Hotel Services product with AutoClerk PMS Integration

OAKLAND, CA, January 3, 2005 - Topaz Hotel Services™ (THS) announced the launch the of newly designed web site pacificplazahotels.com. The hotel management company chose THS’ reservations technology and services including; its multi-hotel booking engine, BookAbility-CRS™ and private label voice CRS, ResOnCallä. In addition, THS was chosen to provide web site design, hosting, and web site optimization for it’s twelve hotels. Two-way connectivity enabling updates of rates, inventory and reservation delivery to AutoClerk PMS has been established for the hotel group.

With Bookability-CRS™ (multi-hotel reservations technology), users of pacificplazahotels.com will experience a newly designed booking venue offering all lodging choices within the Pacific Plaza Hotel family, with color photos, detailed information, and real-time availability calendar. For personalized service, THS’ Lodging Experts provide expertise and outstanding customer care to callers who prefer to work directly with a customer service agent.

“The additional revenue generated by Topaz Hotel Services was $10,000 for the first month that our Santa Rosa property was live with their Voice Center. This is revenue that we would not have captured on our own”, said Carl Doughty, President of Pacific Plaza Hotels. “With THS we can showcase all of our hotels on our website with easy booking technology, and have central reservations via one system. The full two-way connectivity with our AutoClerk PMS will eliminate extra labor costs and data entry errors.”

“We are pleased to have been chosen by Pacific Plaza Hotels to provide both internet and voice reservation capabilities for their managed properties. This project has allowed us to use our full range of revenue enhancing services”, said Eric Gustavson, Founder and President of Topaz Hotel Services. “We appreciate being able to streamline the reservation process for this fine hotel management company and increase their properties' exposure on the Internet.”

Pacific Plaza Hotels
Known for mid-size business-class property management, Pacific Plaza Hotels specializes in maintaining consistent profitability. Demonstrating for over 30 years, successful turnarounds, renovations, operational restructuring and inter-property co-operative marketing campaigns that result in overall return levels which outperform most of the country’s similar size firms. For more information, contact Carl Doughty at 800-938-4774 or cdoughty@pacificplazahotels.com.