Known for delivering the highest quality voice reservation experience, the Topaz ResOnCall service consistently books a higher ADR than property direct calls. Hotel companies choose Topaz to bring more money to their bottom-line while providing the best in guest experience. The ResOnCall system and staff of Customer Reservation Experts function as an off-site reservations office for individual hotels and hotel groups, to handle supplemental after hours or entire reservations processing. The service can be activated only when needed. ResOnCall™ will help you increase bookings with seamless customer service and affordable call processing. ResOnCall Private Label Voice Center service offers:

• Centralized hotel reservations
• Reservation processing customized to property
• Increased revenue with an affordable outside resource
• Expert off-site reservation support for groups and events
• Supplemental and after-hours reservation staff, only when needed
• Management of overhead costs while increasing call conversions
• Usage initiated by the hotel when call volume exceeds staff level or the reservation department is closed
• Time for front desk staff to focus on guest reception
• Highly trained and knowledgeable agents, familiar with hotel and the geographic region
• Adept use of current voice center sales tools
• Quality assurance and incentive programs to ensure expert call handling
• Proprietary, computer systems and state-of-the-art telephone system
• Immediate hotel or group identification to Guest Sales & Service Agent on LCD Telephone Display
• Customized, sales on-hold messaging advertising the hotel facilities, or special promotions
• Customizable sales process: hotel’s key selling points, computer data profile, pricing structures and packages updated as required by property
• Ability to send confirmations, update rates and inventory electronically
• Access to arrivals and production reports 24 hours a day, 7 days a week
• Known and trusted service
• High customer satisfaction levels due to knowledgeable and courteous agents
• Sophisticated telephone and network technology
• Proven ability to convert calls to sales and improve hotel revenues
• Call Center in operation since 1986